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How protogel888 Protects Your Personal Data

At protogel888, our Privacy Policy sets out precisely what data we collect when you open an account, how we store it securely, and the rights you hold over…

Data encrypted in transit and at restDANA, OVO, GoPay, QRIS transaction records securedYour rights: access, correct, deleteNo data sold to third partiesContact us anytime to review your data

Explore the Lobby Read FAQ

What Data We Collect and Why

protogel888 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your name, email address, contact number, and payment identifiers linked to DANA, OVO, GoPay, or QRIS. This lets us process your deposits and withdrawals accurately and verify your identity as required. We also record session data — device type,

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IP address, and interaction logs — to keep your account secure and resolve any access disputes quickly. Transaction histories are retained for the period required under applicable financial regulations; your right to request deletion depends on local law. We do not share personal data with advertisers.
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Third-party service providers who support our platform, such as payment processors and security vendors, access only the minimum data needed to carry out their function, under confidentiality agreements with protogel888. Players in Denpasar and across Indonesia receive the same data protections.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we process your personal information, want to correct an entry on your account, or wish to submit a deletion request, our privacy support channels are…

Live Chat Open the chat widget inside your account dashboard at any hour — our privacy support agents are available 24 hours a day, seven days a week, and can pull up your data record in real time during the session.

Email Send your data request, correction notice, or deletion inquiry to our dedicated privacy email address. Include your registered account username so we can locate your record without delay and respond within 24 hours.

Help Centre Ticket Log in to your account, navigate to Help Centre, and submit a privacy ticket. This path creates a written record of your request and triggers an automatic acknowledgement with a reference number for you to track.

DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Information

Protecting your personal data is an operational commitment, not a checkbox. From the moment you submit a deposit via OVO or scan a QRIS code, through to the point your withdrawal clears…

Encryption at Every Layer

All data moving between your device and our servers travels over TLS encryption. Stored records — including your DANA and GoPay transaction references — are encrypted at rest using AES-256, so raw data is never accessible in plaintext even internally.

Cookie Policy Transparency

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to understand page performance. You can manage or withdraw cookie consent at any time through the cookie settings panel in your account.

Account Security Controls

Your account is protected by password hashing and optional two-step verification. Any change to your registered email, phone number, or linked QRIS identifier triggers an authentication check sent to your existing contact details before the change is applied.

Data Retention Schedule

We keep account and transaction records for the period required under applicable Indonesian financial regulations. Once that period expires, data is deleted or anonymised on a scheduled cycle — your right to request earlier deletion depends on local law.

Minimal Third-Party Sharing

Payment processors handling your OVO or DANA transfers receive only the transaction identifiers they need to complete the transfer — nothing more. We do not sell, rent, or license your personal data to marketing companies or unrelated third parties under any circumstance.

Your Right to Access and Correct

You can request a full export of the personal data we hold on you at any time. If any detail is inaccurate — a misspelled name or an outdated phone number — submit a correction request via Live Chat or email and we will update it within seven days.

Your Privacy Policy Questions, Directly Answered

The questions below reflect what account holders in Indonesia ask most often about our privacy practices — covering data access, payment records, cookies, and how to get information corrected or removed. If your question is not listed here, our Live Chat team can address it directly, 24 hours a day.

We collect your full name, email address, mobile number, and the payment identifiers linked to your chosen method — DANA, OVO, GoPay, or QRIS. We also log device type and IP address at login to protect your account from unauthorised access.

Your DANA and OVO transaction references are shared only with the payment processor completing that specific transfer. They receive only the data needed for that transaction and operate under a confidentiality agreement with us. We do not share financial data with advertisers or unrelated parties.

We retain account and transaction records for the period required under applicable financial regulations in Indonesia. After that period, records are deleted or anonymised on a scheduled cycle. Your right to request earlier deletion depends on local law — contact us to discuss your situation.

Yes. Submit a data access request via Live Chat, email, or a Help Centre ticket with your registered username. We will compile and send you a full export of your personal data within seven calendar days of verifying your identity.

Open a correction request through Live Chat or email, state the field that is wrong and the correct value. We verify the change against your account security details and apply the update within seven days. Changes to payment identifiers like QRIS require an additional authentication step.

We use session cookies for login continuity, preference cookies for your lobby settings, and analytics cookies for site performance. You can review and adjust your cookie choices at any time through the cookie settings panel inside your account — some functional cookies are required for the site to operate correctly.

Reach our privacy support team through Live Chat, available 24 hours a day, or by email for a written record. We acknowledge every privacy complaint within 24 hours. If the matter remains unresolved, your options for escalation depend on local law and the applicable regulatory authority in Indonesia.

How protogel888 Protects Your Personal Data

How to Contact Us About Your Data

Six Ways We Secure and Manage Your Information

Encryption at Every Layer

Cookie Policy Transparency

Account Security Controls

Data Retention Schedule

Minimal Third-Party Sharing

Your Right to Access and Correct

Your Privacy Policy Questions, Directly Answered

01 What personal data does protogel888 collect when I open an account?

02 Are my DANA or OVO transaction details shared with anyone?

03 How long does protogel888 keep my account data?

04 Can I request a copy of all the data you hold on me?

05 How do I get incorrect personal information on my account corrected?

06 What types of cookies does protogel888 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have not been respected?

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