Reference

Legal terms that protect your account

When you open an account with us, you agree to our terms and conditions.

Account security rulesPayment and withdrawal termsData and privacy policy
protogel888 Legal terms that protect your account
REACH OUR TEAM

How to contact us about legal questions

Email support Send legal questions to [email protected]. We respond to account, payment and data requests within one business day during weekdays.
Live chat Jump into our chat from the lobby footer. Our team answers account-related questions Monday to Friday, 09:00–17:00 Indonesia time.
Account settings Review or update your legal information — registered name, email, payment methods — inside your account settings under Security & Profile.
HOW WE PROTECT YOU

What we do with your account data

Data encryption

Your payment details and login credentials are encrypted end-to-end. We never store your full card or bank details on our servers; payment processors handle those securely.

Cookie policy

We use cookies to keep you logged in, remember your game preferences and prevent fraudulent withdrawals. You can review our full cookie list in your privacy settings.

Account security steps

Your password is hashed before storage. We require email verification when you add a new withdrawal account or change your registered payment method.

Data retention

We keep your account history, transaction records and identity documents for seven years after closure, as required by local financial regulations.

Deletion requests

To request permanent deletion of your account and associated data, email [email protected]. We process these within 30 days where local law permits.

How to report abuse

If you notice unauthorized access, suspected fraud or a security breach affecting your account, contact our legal team immediately at [email protected].

Questions about your account rights and our rules

Email [email protected] and request account closure. We'll verify your identity and process the request within two business days. Any remaining balance will be returned to your registered payment method. Your account history remains in our system for seven years for compliance.

No. Your registered name and ID number are locked after initial verification. If your legal name has changed (marriage, legal order), contact our support team with official documentation; we'll help you update your account under specific circumstances.

One account per person. If we detect duplicate or shared accounts linked to the same person, we reserve the right to suspend both accounts and forfeit any balance. Multi-accounting violates our terms and may trigger account freezing.

We retain all withdrawal requests, payment receipts and transaction details for seven years. You can view your complete withdrawal history inside your account under Transaction History, sorted by date and payment method used.

Yes. Contact [email protected] within 24 hours with your withdrawal ID and the incorrect account details. We'll start a trace with the payment processor. Recovery depends on the payment rail — DANA, OVO and GoPay disputes are usually resolved within 5–7 business days.

We share only the minimum required: your name and account ID with payment processors (DANA, OVO, GoPay, QRIS, banks) for deposits and withdrawals. We never sell your email or gameplay data. We comply with local privacy law where you are located.

We use SSL encryption for all data in transit. Your password is hashed; we never see it. Two-factor verification is optional and available in your security settings. If you notice unusual login attempts, change your password immediately and notify support.